Privacy Policy

Dorizel Construction Limited ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a quote or consultation
• Fill out a contact form on our website
• Call or email us
• Subscribe to our newsletter or marketing communications
• Engage us for construction services

This information may include:

• Name and contact details (email address, phone number, postal address)
• Property address and details
• Project requirements and preferences
• Payment and billing information
• Any other information you choose to provide

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Device information and operating system
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

• Respond to your enquiries and quote requests
• Arrange site surveys and consultations
• Provide construction services and project management
• Process payments and manage billing
• Communicate about your project

2.2 For Marketing and Communications

• Send you information about our services, offers, and promotions (with your consent)
• Deliver newsletters and updates about our company
• Share project ideas, tips, and industry insights
• Conduct customer satisfaction surveys

2.3 To Improve Our Website and Services

• Analyze website usage and improve functionality
• Develop new services and features
• Monitor and analyze trends and usage patterns
• Ensure website security and prevent fraud

2.4 For Legal and Compliance Purposes

• Comply with legal obligations and regulations
• Enforce our terms and conditions
• Protect our rights and property
• Respond to legal requests and prevent harm

3. Legal Basis for Processing (UK GDPR)

Under UK data protection law, we process your personal data based on the following legal grounds:

• Contract Performance: Processing is necessary to fulfill our contract with you (providing construction services)
• Consent: You have given explicit consent for marketing communications
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our services, website analytics)
• Legal Obligation: Processing is necessary to comply with legal requirements

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., payment processors, email service providers, website hosting)
• Subcontractors: Specialist tradespeople working on your project (with your knowledge)
• Professional Advisors: Solicitors, accountants, and other professional service providers
• Regulatory Authorities: When required by law or to protect our legal rights
• Building Control & Planning: Local authorities for compliance and approval purposes

All third parties are required to maintain the confidentiality and security of your information.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Deliver relevant content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

• Customer records: 6 years after project completion (for legal and warranty purposes)
• Marketing contacts: Until you unsubscribe or request deletion
• Quote enquiries (not proceeded): 2 years
• Website analytics: 26 months

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Rectification: Ask us to correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data (subject to legal requirements)
• Right to Restrict Processing: Ask us to limit how we use your information
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for marketing at any time

To exercise any of these rights, please contact us using the details below. We will respond within one month.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website or services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority, if you believe we have not handled your data appropriately.